Q. What is telemedicine?
Telemedicine gives you and your family the convenience of accessing medical professionals via telephone or web, anytime, day or night. You can connect with a provider, receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.* While telemedicine can help when you need medical attention after-hours, when your regular doctor is unavailable, or when travel is difficult, it does not replace seeing a doctor in-person for your annual office visit or other serious conditions.
Q. How does ModeraCare work?
ModeraCare is powered by MeMD and when a common condition or ailment arises that needs medical attention, either call the number provided during your account sign up or visit the website and log on. After you’ve enrolled and created your account it’s simple to request a phone consultation or real-time video chat with one of MeMD’s medical providers. Your provider will review your history, perform a video exam or phone consult within 15 minutes or less. You will receive a medical record and care instructions electronically (to the email address you provided) and any necessary prescriptions will be sent to the pharmacy of your choice.* If you require further medical care, your will be immediately referred to the nearest emergency room or urgent care center. The entire telemedicine experience and visit is usually completed within 30-45 minutes.
Q. What medical conditions can be addressed?
Below is a sample of the common conditions and minor ailments that providers can evaluate:
- Abrasions, bruises
- Colds, flu and fever
- Sore throat, cough, congestion
- Allergies, hives, skin infections
- Bites and stings
- Minor headaches, arthritic pains
- Medication refills (short-term only, prescriptions cannot be written for controlled substances or elective medications)
- Diarrhea, vomiting, nausea
- Urinary tract infections
- Headaches, body aches
- Eye infections, conjunctivitis
- And much more!
Q. Does ModeraCare or MeMD take the place of a primary doctor or specialist?
No. Telemedicine is a service designed to supplement care when your regular doctor is unavailable. For example, in the evening, on holidays and weekends or when you cannot get an appointment or connect with your regular provider. A primary care doctor and/or specialist is still the best choice for ongoing treatment and care. Telemedicine does not take the place of primary health insurance and is not an insurance product.
Q. Who is eligible to use the service?
The program is available to you, your spouse or domestic partner, and children up to the age of 26 based on the subscription you elect to enroll in.
Q. Will I see a quality provider? How are the providers credentialed?
Yes. Care is provided by MeMD’s medical team of US-licensed, board-certified physicians, nurse practitioners and physician assistants who practice in healthcare facilities across the United States. MeMD requires a rigorous credentialing and certification process to ensure quality service and medical treatment is always provided to patients using this telemedicine service. MeMD providers are credentialed every two years, in accordance with NCQA credentialing standards. MeMD’s credentialing process verifies their state licenses, board certification, screens for malpractice claims, and ensures their past medical experiences are relevant in the practice of telemedicine. MeMD’s team of care coordinators, clinical, and operations personnel serve to streamline the process of delivering medical care online. They triage incoming patients, monitor wait times, oversee provider availability, and serve as a point of contact for both patients and providers before, during, and after the consultation process.
Q. Do I need an email address?
Yes. An email address is required in order to create your patient profile.
Q. Is this service confidential?
Yes. MeMD services are completely HIPAA compliant and confidential. MeMD is hosted on a secure HIPAA-compliant website. Providers are bound both ethically and by contract to patient confidentiality. Further, MeMD providers are trained to follow the privacy rule and the security rule while conducting exams via webcam or telephone. All modes of communications for MeMD online encounters are HIPAA compliant. All video chat communications are only accessible to users that have been positively authenticated on MeMD. All electronic transmissions of voice and/or video through MeMD’s online encounter are securely encrypted. Electronic records and logs are kept of each encounter and who was invited / accessed for every communication.
Q. How much does this service cost?
ModeraCare subscriptions begin at:
Single – $14.95 per month‡
Single + 1 – $19.95 per month‡
Household – $24.95 per month‡
Q. Can Health Savings Account (HSA) or Flexible Spending Account (FSA) funds be used for ModeraCare services?
Yes. Because ModeraCare, powered by MeMD, is a qualified medical expense, you can use your FSA and HSA funds to pay for MeMD services.
Q. Is a webcam required?
No, in most cases. Many ailments can be treated by a phone consultation only, thought we highly encourage using a webcam when available as it allows providers to better assess your condition and deliver the best possible care. A webcam is only required by law in the following states: Georgia, Idaho, Indiana, New Jersey, New Mexico and for first-time consultations a webcam is required in West Virginia.
Q. Can I use FaceTime to speak with a provider?
No, FaceTime is not considered HIPPA compliant. The MeMD webserver allows for all electronic transmissions of voice and/or video to be securely encrypted and ensures complete privacy and compliance.
Q. Can ModeraCare be used outside of the country?
No. MeMD is not licensed to prescribe medication outside of the United States.
Q. Can medical professionals provide “work and/or school excuses” following a consultation?
Only if the medical professional deems it necessary.
Q. How often can prescriptions be refilled?
One time for a 90 day supply, every 6 months based on provider discretion.
Q. What if my primary language is not English?
MeMD offers translation services for most languages.
Q. Do I need to be a U.S. Citizen to sign-up?
No. Social Security Numbers are not required, this is not an insurance product and is not meant to replace any primary health insurance.